In-House Sales Representative (37 hours)
Are you customer-focused, business-minded, and do you enjoy managing orders from start to finish? As an Inside Sales Representative, you’ll be the permanent, indispensable link between our customers and production, working from our office in Enschede. No cold calling or driving—just plenty of interaction and the chance to make a difference in a great office role!
What are you going to do?
When a customer contacts us or submits a request, you’ll ensure that it’s handled professionally and promptly. Your work is pleasantly varied:
- Consulting & Quotations: Providing expert advice and preparing quotations for promotional products.
- Order Processing: Processing orders, issuing order confirmations, and verifying customer information.
- Logistics Monitoring: Monitoring delivery times, tracking progress, and communicating clearly with the customer about these matters.
- Customer & Relationship Management: Answering questions about products, prices, and delivery terms, and actively maintaining contact with customers, suppliers, and colleagues.
- Service & Quality: Resolving any complaints, identifying areas for improvement, and contributing ideas on new sales opportunities and upselling.
What is your typical workday like?
You’ll spend most of your time working at your computer and will have a lot of contact with customers over the phone. For example, a customer might call with a question about a product. You’ll advise them, prepare a quote, process the order, and ensure that production starts on time. You’ll stay on top of things and proactively keep the customer informed.
If something unexpected goes wrong—such as a delay from a supplier or a change to an order—you’ll tackle it immediately and decisively. You’ll ensure that the problem is resolved and that the customer relationship remains rock-solid. You’ll keep track of everything, even when multiple orders are in progress at the same time!
Who are we looking for?
- You think and act with a strong customer- and service-oriented mindset.
- You have strong business acumen, excellent communication skills, and are not afraid to take decisive action when necessary.
- You are meticulous in your administrative work and can easily keep track of multiple processes at the same time.
- You solve problems on your own and coordinate easily with various departments.
- Experience: Experience in an office-based, sales, or customer service environment is preferred.
- Systems: Experience with Microsoft Office and/or ERP systems is a plus.
- Languages: Excellent command of the Dutch language, both spoken and written. Do you also speak a little English and/or German? If so, that’s a big plus!
What do we offer you?
- A varied position for 37 hours per week at a friendly and welcoming family-owned business.
- A pleasant workplace at our office in Enschede.
- A high degree of personal responsibility and plenty of room for initiative.
- A competitive salary and attractive benefits, including an excellent retirement plan.
- Plenty of opportunities for personal and professional growth.
About WISA
WISA Enschede B.V. has been an established family-owned business since 1953, producing high-quality promotional products for customers both in the Netherlands and abroad. We believe in a flat organizational structure with short lines of communication and an informal, open work environment. From our location in Enschede, we handle the entire process: from concept and production through to final shipment.
Interested?
Do you see yourself in this profile and are you eager to join our team? If so, please email your resume and cover letter to Folkert Brink at folkert.brink@wisa.nl.
(Recruitment efforts related to this job posting are not appreciated.)
