WISA ENSCHEDE

Job openings

Wisa Enschede BV is a dynamic family-owned business that is a major player in the international advertising market.

In-House Sales Representative (37 hours)

Are you customer-focused, business-minded, and do you enjoy managing orders from start to finish? As an Inside Sales Representative, you’ll be the permanent, indispensable link between our customers and production, working from our office in Enschede. No cold calling or driving—just plenty of interaction and the chance to make a difference in a great office role!
 
What are you going to do?

When a customer contacts us or submits a request, you’ll ensure that it’s handled professionally and promptly. Your work is pleasantly varied:
  • Consulting & Quotations: Providing expert advice and preparing quotations for promotional products.
  • Order Processing: Processing orders, issuing order confirmations, and verifying customer information.
  • Logistics Monitoring: Monitoring delivery times, tracking progress, and communicating clearly with the customer about these matters.
  • Customer & Relationship Management: Answering questions about products, prices, and delivery terms, and actively maintaining contact with customers, suppliers, and colleagues.
  • Service & Quality: Resolving any complaints, identifying areas for improvement, and contributing ideas on new sales opportunities and upselling.
What is your typical workday like?

You’ll spend most of your time working at your computer and will have a lot of contact with customers over the phone. For example, a customer might call with a question about a product. You’ll advise them, prepare a quote, process the order, and ensure that production starts on time. You’ll stay on top of things and proactively keep the customer informed.
If something unexpected goes wrong—such as a delay from a supplier or a change to an order—you’ll tackle it immediately and decisively. You’ll ensure that the problem is resolved and that the customer relationship remains rock-solid. You’ll keep track of everything, even when multiple orders are in progress at the same time!
 
Who are we looking for?

  • You think and act with a strong customer- and service-oriented mindset.
  • You have strong business acumen, excellent communication skills, and are not afraid to take decisive action when necessary.
  • You are meticulous in your administrative work and can easily keep track of multiple processes at the same time.
  • You solve problems on your own and coordinate easily with various departments.
  • Experience: Experience in an office-based, sales, or customer service environment is preferred.
  • Systems: Experience with Microsoft Office and/or ERP systems is a plus.
  • Languages: Excellent command of the Dutch language, both spoken and written. Do you also speak a little English and/or German? If so, that’s a big plus!
What do we offer you?

  • A varied position for 37 hours per week at a friendly and welcoming family-owned business.
  • A pleasant workplace at our office in Enschede.
  • A high degree of personal responsibility and plenty of room for initiative.
  • A competitive salary and attractive benefits, including an excellent retirement plan.
  • Plenty of opportunities for personal and professional growth.
About WISA
 
WISA Enschede B.V. has been an established family-owned business since 1953, producing high-quality promotional products for customers both in the Netherlands and abroad. We believe in a flat organizational structure with short lines of communication and an informal, open work environment. From our location in Enschede, we handle the entire process: from concept and production through to final shipment.
 
Interested?
 
Do you see yourself in this profile and are you eager to join our team? If so, please email your resume and cover letter to Folkert Brink at folkert.brink@wisa.nl.
(Recruitment efforts related to this job posting are not appreciated.)

 

Logistics & Shipping Administrative Assistant (36 hours)

Are you detail-oriented, organized, and do you enjoy ensuring that orders are handled properly from both an administrative and logistical standpoint? Then we’re looking for you.

⚠️ Important: This is not a warehouse position

This is a purely administrative office position.

You won't be involved in physical logistics work. You won't receive goods, pack boxes, perform warehouse tasks, or manage the warehouse.

You're the one who handles everything related to shipping from the office.

What are you going to do?

When an order is ready to be shipped, you'll make sure that all shipping-related details are properly taken care of.

Your responsibilities will include, among other things:

  • Creating and processing shipping labels through DHL and other carriers.
  • Submitting pickup orders to suppliers.
  • Processing and verifying shipping information.
  • Providing and communicating track-and-trace codes to customers.
  • Sending the invoice on the day the order is shipped.
  • Answering customer questions about shipments and delivery times.
  • Tracking and handling the administrative aspects of shipping issues and transportation complaints.
  • Maintain contact with carriers, suppliers, customers, and coworkers.
  • Verify that shipments have been processed correctly from an administrative standpoint.
  • Identifying and resolving issues related to shipments.

In a sense, you serve as the administrative link between the order, our production department, the carrier, the supplier, and the customer.

What is your typical workday like?

You'll mainly be working on a computer and handling several shipments and orders at the same time throughout the day.

For example, an order is ready to be shipped. You check the details, create the shipping label, arrange for the carrier to pick up the shipment, process the shipment in the system, ensure the customer receives the correct tracking information, and then send the invoice.

If something goes wrong along the way, you’ll handle it. Examples include a delayed shipment, a missing tracking code, an incorrect delivery address, or damage during transit.

You ensure that the logistics process runs smoothly on the computer.

Who are we looking for?

We are looking for someone who:

  • works accurately and in an organized manner;
  • be able to maintain a good overview;
  • can easily handle multiple tasks at the same time;
  • is strong in administrative matters;
  • enjoys spending a lot of time working at a computer;
  • can identify and solve problems independently;
  • communicates easily with customers, suppliers, and carriers;
  • isn't afraid to make a phone call when necessary.

Experience in logistics administration, transportation administration, order processing, or customer service is a plus.

Experience in warehouse work is not required for this position.

Experience with Microsoft Office and/or ERP systems is a plus.

A good command of the Dutch language is important. English is preferred, and German is a plus.

What do we offer?

  • A varied position requiring 36 hours per week.
  • An independent role within an informal family business.
  • An office workspace in Enschede.
  • Frequent contact with customers, suppliers, carriers, and colleagues.
  • Opportunities for personal initiative and responsibility.
  • Competitive employment terms and conditions.
  • Pension Plan.
  • Opportunities for personal growth.

About WISA

WISA Enschede BV is a family-owned business that has been manufacturing promotional products for customers in the Netherlands and abroad since 1953.

We are a flat organization with short lines of communication and an informal work environment. From our location in Enschede, we handle the entire process from production to shipping.

Interested?

Do you think this position is a good fit for you? If so, please send your resume and cover letter to Folkert Brink via folkert.brink@wisa.nl.

Recruitment efforts in response to this job posting are not appreciated.

 

Try us out, and contact us for more information!

Please contact us