There’s a good chance we can already answer your question on this page. Please search for the item you’re looking for before contacting our customer service team.
As soon as your order is received by our prepress department, our staff will send you a PDF proof for approval as soon as possible (this depends on the accuracy of the artwork you provided as well as the department’s workload).
Once you have approved the PDF proof, our staff will do their very best to confirm the order as soon as possible.
You can request samples directly from our logistics department by emailing logistic@wisa.nl, and we will ship them to you as soon as possible.
At WISA Enschede, we strive to offer the most competitive prices directly from the source. To keep our product prices as low as possible for everyone, we pass on the specific costs for external payment providers, such as PayPal, directly to the user of that service. This way, you only pay for the services you actually use.
Large print runs and custom work
Are you looking for a larger print run than the quantities listed as standard for the product on our website? Please feel free to contact us for a custom quote with no obligation.
For larger quantities, different prices, production options, and lead times may apply. We would therefore be happy to review your request on a case-by-case basis and prepare a customized quote based on the desired specifications and print run.
You can contact us by phone, but we prefer to receive requests for larger print runs via email at office@wisa.nl. If possible, please include the desired product, the print run, the design/printing options, and any desired delivery or shipping date. This will allow us to review your request as quickly and thoroughly as possible.
Even if the desired design, size, or print run isn't listed on our website, please feel free to contact us. Thanks to our in-house production capabilities, we can often accommodate non-standard print runs and special production requests.
The minimum order quantity is listed for each product in our online store. You can view the available print runs and corresponding prices directly online.
As soon as you place an order, we’ll get to work on it almost immediately. In most cases, you’ll first receive a digital proof for review before we begin production.
Haven't you approved the proof yet? In many cases, you can still submit a change. Please submit any changes as soon as possible—and, if possible, before you receive the proof.
For each order, you will receive one digital proof, and one revision of that proof is free of charge. Additional charges may apply for further changes.
Once you have approved the proof, we will proceed immediately with production. From that point on, in many cases it will no longer be possible to change the order or the print file.
Would you like to make a change after placing your order? Please contact us immediately by phone at +31 53 461 15 15. We can then check right away whether a change is still possible.
To contact us, you can call or email us.
General questions and inquiries
. Email: office@wisa.nl
Questions about the usability or submission of a print file
. Email: repro@wisa.nl
Contact by Phone
+31 53 461 15 15
If a product is defective or was delivered differently than ordered, please let us know as soon as possible.
Do not use the product. In some cases, it may be necessary to return the products you received so that we can investigate the cause of the problem.
You can send your report to office@wisa.nl. Please clearly state which order and which product are involved, and include a clear description of the problem and clear photos. This will allow us to review your report as quickly and thoroughly as possible.
When colours PMS colours , it is recommended that you use a PMS color chart.
What are PMS colours? PMS stands for Pantone Matching System. colours also colours as Pantone colours. PMS colours standardized colours the ink is mixed in advance to achieve the exact colour. What is the PMS color guide used for? A PMS color guide is a collection of color swatches. The PMS color guide is used to colour a colour . Each colour the guide corresponds to a code.
This color code can then be used in graphic design software.
For our products, the base material for cardboard and paper is always white.
Colored paper or cardboard is not available.
Print files can be submitted as Adobe Illustrator, EPS, TIFF, or JPG files with a resolution of at least 300 dpi, or as PDFs. Please email files larger than 10 MB via WeTransfer only to repro@wisa.nl
File submission specifications can be found with the products. An overview of all Templates here
The proof we send serves as a final check to prevent any errors that may occur during the transfer and processing of the files. This allows us to verify together that the print file has been imported correctly and to prevent ambiguities, errors, and miscommunications before production begins.
For rush orders, the available production time is shorter than what we normally need. To meet the agreed-upon shipping date, we would therefore like to begin production as soon as possible.
For rush orders with a production time of 3 business days, we do not send a proof in advance for this reason. This prevents valuable production time from being wasted on preparing, sending, and approving the proof.
For our other production times as well, you can choose the option to skip the proof in the online store. In that case, you won’t have to wait for the proof, and we can start working on your order immediately after we receive and review the files.
If you choose to proceed with production without a proof, it is important that the files you submit have been thoroughly checked and are ready for production.
The number of possible print locations varies by product. In our online store, each product clearly lists the available print locations and the options you can choose from.
If you do not have a preference for a specific Pantonecolour, please indicate this when placing your order. Our prepress department can then convert the provided colour to the closest possible Pantonecolour.
Please note that additional reproduction costs may apply. To avoid extra costs and any color discrepancies, we therefore recommend that you submit the print file directly in the correct print color.
If you want to submit a print file in a single- colour, there are two ways to do so:
You can create the design in 100% black (CMYK: 0/0/0/100) or directly in the desired Pantone C-colour.
Would you like to use a specific Pantonecolour ? If so, you can set it up using the Pantone color books in the graphics program you're using to create the print file.
Non-flammable, non-explosive
All balloons we supply can be filled with helium gas. Helium gas is a natural noble gas that is non-flammable, non-explosive, and non-toxic, and is a component of our atmosphere. Authorized gas suppliers are happy to assist you with its delivery and usually provide a filling valve to make it easier to fill balloons yourself.
's Floating Time Since helium is extremely volatile, its shelf life is limited compared to balloons filled with air. Up to 12 hours for the 85/95 balloon size. Therefore, balloons filled with helium gas float for only a few hours (depending heavily on the chosen balloon size).
Inflation Method The inflation method is also extremely important: never inflate a helium balloon to 100% capacity; approximately 80% of the balloon’s actual capacity is sufficient. Since a balloon can rise to heights of many thousands of meters, it will expand in the atmosphere and thus have sufficient “space” to expand, making the chance of drifting far greater than with a 100% filled balloon. Also, never add air to the balloon filling (to potentially save money), as this does not benefit the balloon’s lift. Giant balloons, on the other hand, have a significantly larger capacity compared to normal balloons and therefore remain aloft much longer.
Recommendation:
We recommend an 85/95 cm balloon as the minimum size for helium filling
Balloon Decorations We recommend inflating the balloons as close to the time of use as possible. If you fill balloons with helium today, they will definitely be lying on the ground by tomorrow! However, this has nothing to do with quality, since they stay inflated for weeks when filled with air. Helium escapes through the pores of the natural latex.
DON’T LET THEM GO!
Wisa Enschede does not endorse the release of balloons. We advise against releasing helium-filled balloons to prevent environmental pollution and to ensure they do not end up in the atmosphere (however, releasing balloons is not prohibited by national law).
Helium gas is available exclusively from locally authorized gas depots.
Uninflated latex balloons are durable. When balloons are inflated, their surface area increases by about 15 to 20 times, causing them to age much faster than uninflated balloons because they are under tension. This tension causes the material to break down slowly.
UV radiation
When used outdoors, the quality of the balloons deteriorates even more rapidly. In the case of balloon decorations, etc., the aging process begins very quickly and accelerates even further at elevated temperatures. Air conditioning systems, for example, can also create an atmosphere that is highly oxidizing for balloons, as can other external factors such as UV radiation, daylight, sunlight, etc. As a result, the “glossy effect” of the balloons as you received them is quickly lost, and they may also pop more easily. Unfortunately, this cannot be prevented with any balloon, anywhere in the world.
Ozone is a real “rubber killer.” When exposed to high levels of ozone, natural latex can develop a strong, distinctive odor, and micro-cracks may form, which attack the surface of the balloon and further accelerate the aging process—potentially leading to leaks or the balloon bursting.
If you want to store and hand out balloons in a store, we recommend using a balloon tree. Placing them on the floor is fine on carpeted surfaces, but on stone, concrete, or wood floors, the very thin balloon walls may not be able to withstand the pressure, and the balloons could pop.
Making your own balloon decoration is very easy.
Click here for our guide:How to make a balloon decoration
In most cases, the paper or cardboard we use is white and sourced from colour. Because we use sustainable materials whenever possible, the exact shade of white may vary slightly depending on the material or production process. As a result, the material may sometimes have a slightly warmer or less bright white appearance.
The base color of the material can affect the final appearance of the print. A slight difference may be visible, especially with light colours and specific corporate colors.
When accurate color reproduction is important, we therefore recommend ordering a print sample in advance. This allows you to assess the combination of the material and the print in person before the entire print run is produced.
Would you like to order a custom product that isn't part of our standard product line or available in our online store? Please feel free to contact us for advice or a customized quote.
Thanks to our in-house production capabilities, we can often deviate from our standard products. Examples include different sizes, materials, printing options, designs, or print runs.
Tell us what you're looking for and what your needs are. We'd be happy to brainstorm the possibilities with you and work together to find a suitable solution.
All goods are shipped by us in sturdy boxes.
The shipping date is listed on the order confirmation you received via email. If, due to unforeseen circumstances, this date cannot be met, you will be notified in advance.
Once we have shipped the goods, you will receive the invoice via email. This means that the shipment was sent on the invoice date.
Production times are listed for all products, and you can choose from the following shipping options, which vary in price:
• Standard production
• rush production
• extra rush production
The available delivery times and options for expedited production are clearly listed for each product in our online store. When placing your order, you can easily select your preferred production time.
Do you need your order sooner? If expedited production is available for the product in question, this option will automatically appear in the online store. This way, you can immediately see what options are available and choose the delivery time that best fits your schedule.
Please note that the stated delivery time refers to our production time until shipment. It does not include the shipping time to the delivery address.
Our average production time is 5 to 10 business days, depending on the product and the selected version.
By this lead time, we mean the period from the moment production actually begins through to shipment from our factory. The transit time from our factory to the delivery address is therefore not included in this lead time.
You can find the available production times and any options for expedited production listed with each product in our online store.
For express shipping, please contact us; this option is not available online through the web store.
Our goods are carefully packed in sturdy cardboard boxes suitable for shipping. Whenever possible, we pack the products in convenient packages so that the boxes can be easily transported, received, and processed.
Depending on the product, its dimensions, and the quantity ordered, an order may be split across multiple boxes. For larger shipments, the goods may be shipped on a pallet if necessary.
Shipping costs vary depending on the product, order quantity, and delivery address. The current shipping costs are automatically calculated in our online store and are easily viewable for each product. In exceptional cases, additional shipping or transportation costs may apply.
To save on shipping costs, you can have multiple orders shipped together to the same address. This is subject to the orders being approved on the same date and the products having the same production time.
Do the products have different production times? If so, the production time of the product with the longest production time will be used for the combined shipment. In that case, the entire order will be shipped together as soon as all products are ready.
We use third-party carriers to transport our goods. We ensure that your order leaves our factory carefully packaged and in good condition. If the goods are damaged during transit and are received in a condition different from that in which they left our factory, this constitutes shipping damage that occurred during transit.
Please report the damage to us as soon as possible via logistic@wisa.nl. If possible, please include clear photos of the damaged goods and the packaging. Once we receive your report, we will contact the carrier as soon as possible to report the damage and initiate the necessary steps to resolve the issue.
As soon as the carrier picks up the goods at our factory, you will automatically receive a tracking code. The carrier will send this code to the email address of the person who placed the order.
The shipping date is listed on the order confirmation you received via email. If, due to unforeseen circumstances, this date cannot be met, you will be notified in advance.
Balloon printing inks
The printing inks we use are manufactured in Germany by EPPLE Druckfarben GmbH and are tested by the German institutes SGS Fresenius and SLG Prüf-und Zertifizierungs GmbH. These balloon printing inks meet the requirements of the Toy Safety Directive EC 2009/48 DIN EN 71-12:2017-03, are free of lead, cadmium, PAHs, and phthalates, and are therefore non-toxic in accordance with REACH.
Printing inks for paper products
These certified printing inks are manufactured in Germany and comply with all European regulations.
• These printing inks meet the requirements of ISO 2846-1 and ISO 12647-2 and achieve a neutral gray balance with a corresponding tonal range.
• Suitable for the manufacture of toys in accordance with the general chemical safety requirements set out in Annex II of the Toy Safety Directive 2009/48/EC and the migration limits specified in standard EN 71-3
Wisa Enschede bv has been FSC®-certified as of December 14, 2024.
What does that mean in practice?
• Sustainable wood: If a product bears this FSC® label, it means the wood comes from responsibly managed forests.
• Socially, environmentally, and economically responsible: FSC®-certified forest management takes into account the impact on the environment, the people who work there, and the economy.
• Protection of biodiversity: FSC® forests contribute to the protection of plants and animals.
Why is FSC® important?
• Reducing deforestation: By choosing FSC® products, you support forests and help combat deforestation.
• Better living conditions: FSC®-certified forests provide better living conditions for people living in and around the forest.
• A sustainable future: FSC® contributes to a sustainable future for future generations.
You'll find the FSC® label on various wood and paper products.
Safety first
The Product Safety Act always raises many questions, which we are happy to answer as follows to the best of our ability: it is still unclear which products require a safety warning, because how are they supposed to print the regulations on a staple with advertising, on ballpoint pens, or on our balloons or party picks?
It’s just as strange to print a safety warning on balloons stating that they must be inflated with a pump and require adult supervision, when this safety warning can only be read once the balloon has already been inflated! This safety statement, along with our other instructions, is always printed in multiple languages on our balloon packaging (PE and PP bags) as standard. Do you want your customers to be able to identify which manufacturer produces the products for you? No! That’s why only our production code NL7532SH is indicated on our balloon packaging, party picks, etc., meaning that only you can recognize that we are the manufacturer. For example, if you order paper flags, sun visors, pinwheels, or other products, we can always print your own branding (such as your company logo or website) for you at no extra cost.
That is why the following is always of the utmost importance to us:
Please let us know to what extent we need to implement the Product Safety Info for you, and inform us whether you should be listed as the manufacturer/supplier or your customer’s name when placing this order (example: Production code: NL7532SH – produced for Jansen & Wilhelmus promotional items / www.jaundwil.nl). If you have any questions about this, or if you have information that might be useful to us, we’d be happy to help.
Will you choose green too?
Products and services bearing the EU Ecolabel are produced in a more sustainable manner. The label therefore sets strict requirements regarding the use of raw materials, energy, water, hazardous substances, waste, and packaging.
The EU Ecolabel is the official European environmental label for non-food products and services. It is supported by all EU member states, the European Commission, and Norway, Liechtenstein, and Iceland.
The EU Ecolabel makes it easy to make a more sustainable choice. All you have to do is look for the flower logo. Only products that meet strict environmental and quality standards can be certified.
Bamboo and the Environment
Land degradation is estimated to cost the global economy $2.3 trillion annually over the next 30 years. Bamboo offers a solution.
Bamboo is a grass, and all 1,640 species have a strong root system that binds the soil. It is a very fast-growing plant that is best suited for restoring unproductive agricultural land, controlling erosion, and stabilizing slopes.
35% more oxygen
A bamboo forest absorbs 5 times more CO2 and produces 35% more oxygen than an equivalent area of tree forest. Each hectare of bamboo forest absorbs 1,000 tons of CO2 per year.
After 2 to 5 years, the bamboo stalk is fully grown and ready for harvest. Assuming a 4-year growth circ. , 25% of the bamboo forest can be harvested each year without any decline in circ. .
Because so much CO2 is absorbed during growth, bamboo is much better for the environment than tropical hardwood—even after the bamboo stalks have been transported and processed into compressed bamboo.
The pulp for our napkins is bleached using the ECF (Elemental Chlorine Free) process with oxygen and other chlorine-free chemicals such as chlorine dioxide (ClO₂), hydrogen peroxide (H₂O₂), and ozone (O₃). This process is more environmentally friendly than traditional bleaching with elemental chlorine, as it reduces the formation of harmful dioxins and other persistent organic pollutants.
Our balloons are manufactured in accordance with Toy Safety Directive 2009/48/EC, DIN standards EN 71-1, EN 71-2, EN 71-3, EN 71-9, and EN 71-12, as well as REACH regulations, and have been tested by the German institutes Intertek, TÜV Saar, and SGS Fresenius
At Wisa, we manufacture our products with a focus on people, the environment, and the future. Whenever possible, we use certified and carefully selected materials that meet applicable quality and environmental standards.
In addition, we manufacture many of our products at our own factory in Enschede. This allows us to maintain control over the production process and manage materials, production, and waste streams efficiently.
We are constantly exploring ways to make our products and manufacturing processes more sustainable, without compromising on quality and functionality.
We also pay close attention to responsible waste management during our production process. The various waste streams generated during production are separated and collected separately as much as possible.
The sorted waste is then picked up by a specialized waste management company. There, the materials are properly processed and, where possible, recycled or reused as raw materials.
By carefully sorting waste and having it processed professionally, we strive to reduce the amount of residual waste and make the most efficient use of materials.
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